Validation du modèle d’intention d’utilisation du paiement mobile en contexte de pandémie de COVID-19

Abstract

Mobile payment appears to be an ideal solution in this period of global fight against the COVID-19 pandemic. However, more than half of Ivorians (53.13%) continue to be reluctant to use mobile payment. With this in mind, this research explores the determinants of the use of mobile payment and their influence on usage intention. The influence of these factors was tested using a structural equation model on a sample of 250 Ivorians. The results show that trust and ease of use positively influence the Ivorians’ intention to use mobile payment. As for perceived security, a good perception of security has no influence on the intention to use, while a poor perception of security has a negative influence on the intention to use.