Réduire l’écart des compétences des travailleurs : le rôle des parties prenantes dans les systèmes de gestion de la performance orientés vers le développement des employés
DOI :
https://doi.org/10.1522/radm.no9.2037Mots-clés :
Gestion de la performance orientée vers le développement des employés, parties prenantes, rôles, écart des compétencesRésumé
Les transformations rapides qui caractérisent le monde du travail amènent une redéfinition des compétences nécessaires au succès des organisations. Ce contexte créé un écart entre les compétences que possèdent les employés et celles jugées essentielles aux besoins actuels et futurs. Afin de remédier à cette situation, les organisations revoient leurs processus de gestion des ressources humaines et adoptent de plus en plus des systèmes de gestion de la performance orientés vers le développement des employés. Ce travail explore cette approche, tout en examinant les rôles et compétences que les principales parties prenantes concernées, soit les professionnels en ressources humaines, les gestionnaires et les employés, doivent adopter afin de soutenir efficacement cette façon alternative de gérer la performance au travail. De plus, nous explorons aussi les obstacles à l’implantation et comment cette forme de gestion de la performance peut être mise en œuvre par les gestionnaires. Sur le plan théorique, l’étude enrichit notre compréhension du rôle ainsi que les compétences spécifiques que chaque acteur doit posséder dans un contexte de gestion de la performance orienté vers le développement. Sur le plan pratique, notre étude donne des pistes pour assurer une implantation réussie en entreprise.
Références
Adler, S., Campion, M., Colquitt, A., Grubb, A., Murphy, K., Ollander-Krane, R., & Pulakos, E. D. (2016). Getting Rid of Performance Ratings : Genius or Folly? A Debate. Industrial and Organizational Psychology, 9(2), 219–252. https://doi.org/10.1017/iop.2015.106
Alam, M., & Latham, S. D. (2020). ‘Its not my fault’ : Employee response to negative performance feedback. Organizational Dynamics, 49(2), 100693. https://doi.org/10.1016/j.orgdyn.2018.11.005
Ashkanasy, N. M., & Nicholson, G. J. (2003). Climate of Fear in Organisational Settings : Construct Definition, Measurement and a Test of Theory. Australian Journal of Psychology, 55(1), 24–29. https://doi.org/10.1080/00049530412331312834
Bach, S., & Sisson, K. (2002). Personnel management : A comprehensive guide to theory and practice (3rd ed.). Blackwell.
Bachkirova, T., Spence, G., Drake, D., & Ellinger, A. D. (2016). Coaching in the HRD Context. In The SAGE Handbook of Coaching, (pp. 470–482). https://doi.org/10.4135/9781473983861.n26
Bagga, T., & Srivastava, S. (2014). SHRM : Alignment of HR function with business strategy. Strategic HR Review, 13(4/5). https://doi.org/10.1108/SHR-03-2014-0023
Baier, J., Beauchène, V., Bedard, J., Caye, J.-M., Kolo, P., Ruan, F., Alonso, A., Ariganello, A., Morton, B., van Wees, L., & Wong, W. (2023). Creating People Advantage 2023 : Set the Right People Priorities for Challenging Times. Boston Consultancy Group. https://web-assets.bcg.com/c6/3e/a87495e544c4b24061806c9eab92/bcg-creating-people-advantage-2023-nov-2023.pdf
Baker, M. (2019). Gartner Says 45 % of Managers Lack Confidence to Help Employees Develop the Skills They Need Today. Gartner. https://www.gartner.com/en/newsroom/press-releases/2019-09-18-gartner-says-45--of-managers-lack-confidence-to-help-
Beer, M., Boselie, P., & Brewster, C. (2015). Back to the Future : Implications for the Field of HRM of the Multistakeholder Perspective Proposed 30 Years Ago. Human Resource Management, 54(3), 427–438. https://doi.org/10.1002/hrm.21726
Bos-Nehles, A., Van der Heijden, B., Van Riemsdijk, M., & Looise, J. K. (2020). Line management attributions for effective HRM implementation : Towards a valid measurement instrument. Employee Relations : The International Journal, 42(3), 735–760. https://doi.org/10.1108/ER-10-2018-0263
Bos-Nehles, A., Van Riemsdijk, M., & Looise, J. K. (2013). Employee Perceptions of Line Management Performance : Applying the AMO Theory to Explain the Effectiveness of Line Managers’ HRM Implementation. Human Resource Management, 52(6), 861–877. https://doi.org/10.1002/hrm.21578
Boswell, W. R., Bingham, J. B., & Colvin, A. J. S. (2006). Aligning employees through “line of sight.” Business Horizons, 49(6), 499–509. https://doi.org/10.1016/j.bushor.2006.05.001
Buckingham, M., & Goodall, A. (2015). Reinventing performance management. Harvard Business Review, 93(04), 1–10.
Budworth, M.-H., Harrison, J. A., & Chummar, S. (2019). Beyond feedback : Understanding how feedforward can support employee development. Journal of Management Development, 38(1), 46–57. https://doi.org/10.1108/JMD-12-2017-0402
Burkus, D. (2016). How Adobe Scrapped Its Performance Review System And Why It Worked. Forbes. https://www.forbes.com/sites/davidburkus/2016/06/01/how-adobe-scrapped-its-performance-review-system-and-why-it-worked/
Cappelli, P., & Tavis, A. (2016). The Performance Management Revolution. Harvard Business Review, 94(10), 58–67. https://doi.org/10/the-performance-management-revolution
Carless, D., & and Boud, D. (2018). The development of student feedback literacy : Enabling uptake of feedback. Assessment & Evaluation in Higher Education, 43(8), 1315–1325. https://doi.org/10.1080/02602938.2018.1463354
Carpentier, J., & Mageau, G. A. (2013). When change-oriented feedback enhances motivation, well-being and performance : A look at autonomy-supportive feedback in sport. Psychology of Sport and Exercise, 14(3), 423–435. https://doi.org/10.1016/j.psychsport.2013.01.003
Cohen, N. (2024). Why Managers Can’t Close the Skills Gap : The Future of Employee Growth. Forbes. https://www.forbes.com/sites/niritcohen/2024/12/08/too-busy-for-the-future-why-managers-cant-close-the-skills-gap/
Deloitte. (2017). Research Report : Continuous performance management. Deloitte Development LLC.
Denisi, A. S., & Murphy, K. R. (2017). Performance Appraisal and Performance Management : 100 Years of Progress? Journal of Applied Psychology, 102(3), 421–433. https://doi.org/10.1037/apl0000085
DiGirolamo, J. (2015). Coaching for professional development. SHRM-SIOP Science of HR White Paper Series, 1–26.
Dinesh, D., & Palmer, E. (1998). Management by objectives and the Balanced Scorecard : Will Rome fall again? Management Decision, 36(6), 363–369. https://doi.org/10.1108/00251749810223529
Doty, D. H., & Glick, W. H. (1994). Typologies As a Unique Form Of Theory Building : Toward Improved Understanding and Modeling. Academy of Management Review, 19(2), 230–251. https://doi.org/10.5465/amr.1994.9410210748
Doucet, O., & Gosselin, A. (2019). Gérer la performance des employés. In À vos marques, prêts, gérez! La GRH pour gestionnaires (2e ed.). ERPI. https://www.erpi.com/fr/bundle-marques-pr-t-g-rez-man-12m-d2-9782761388511.html
Fissuh, E., Gbenyo, K.-K., & Ogilvie, A. (2022). Determinants of skill gaps in the workplace and recruitment difficulties in Canada. Statistics Canada. https://www150.statcan.gc.ca/n1/pub/18-001-x/18-001-x2022002-eng.htm
Friedberg, L. (2003). The Impact of Technological Change on Older Workers : Evidence from Data on Computer Use. ILR Review, 56(3), 511–529. https://doi.org/10.1177/001979390305600309
Fulmer, I. S., Gerhart, B., & Kim, J. H. (2023). Compensation and performance : A review and recommendations for the future. Personnel Psychology, 76(2), 687–718. https://doi.org/10.1111/peps.12583
Garavan, T. N., & McCarthy, A. (2008). Collective Learning Processes and Human Resource Development. Advances in Developing Human Resources, 10(4), 451–471. https://doi.org/10.1177/1523422308320473
Giamos, D., Doucet, O., & Lapalme, M.-È. (2025). What is Known About Development-Oriented Performance Management Practices? A Scoping Review. Human Resource Development Review, 24(1), 37–69. https://doi.org/10.1177/15344843241278405
Glickman, H. M., & Fisk, E. (2020). Reinventing Performance Management at Gogo, the Inflight Internet Company. In E. D. Pulakos & M. Battista (Eds.), Performance Management Transformation : Lessons Learned and Next Steps (pp. 81–100). Oxford University Press. https://doi.org/10.1093/oso/9780190942878.003.0005
Gorbatov, S., Lane, A. M., & Richmond, T. J. (2020). Performance Management at AbbVie : Building a High-Performing Culture. In E. D. Pulakos & M. Battista (Eds.), Performance Management Transformation : Lessons Learned and Next Steps (pp. 43–63). Oxford University Press. https://doi.org/10.1093/oso/9780190942878.003.0003
Gormley, B., & Gabler, N. (2022). Lost Opportunities : Measuring the Unrealized Value of Skill Vacancies in Canada. The Conference Board of Canada. https://www.conferenceboard.ca/product/lost-opportunities-measuring-the-unrealized-value-of-skill-vacancies-in-canada/
Hamadi, C., & Nelson, E. (2024). The Future of Work : Addressing Skill Imbalances in Canada. The Conference Board of Canada. https://www.conferenceboard.ca/product/the-future-of-work_2024/
Harney, B., & Gubbins, C. (2024). Human Resource Development (HRD) Meets Human Resource Management (HRM) : A Skills Based Agenda for a FRAGILE World Order. Advances in Developing Human Resources, 15234223241267922. https://doi.org/10.1177/15234223241267922
Harrison, J. S., Bosse, D. A., & Phillips, R. A. (2010). Managing for stakeholders, stakeholder utility functions and competitive advantage. Strategic Management Journal, 31(1), 58–74. https://doi.org/10.1002/smj.801
Hauff, S., Alewell, D., & Katrin Hansen, N. (2017). HRM System Strength and HRM Target Achievement—Toward a Broader Understanding of HRM Processes. Human Resource Management, 56(5), 715–729. https://doi.org/10.1002/hrm.21798
Hezlett, S. A., & Gibson, S. K. (2005). Mentoring and Human Resource Development : Where We Are and Where We Need to Go. Advances in Developing Human Resources, 7(4), 446–469. https://doi.org/10.1177/1523422305279667
Jacobs, R. L. (2014). System Theory and HRD. In Handbook of Human Resource Development (pp. 21–39). John Wiley & Sons Ltd. https://doi.org/10.1002/9781118839881.ch2
Kinicki, A. J., Jacobson, K. J. L., Peterson, S. J., & Prussia, G. E. (2013). Development and Validation of the Performance Management Behavior Questionnaire. Personnel Psychology, 66(1), 1–45. https://doi.org/10.1111/peps.12013
Kluger, A. N., & DeNisi, A. (1996). The effects of feedback interventions on performance : A historical review, a meta-analysis and a preliminary feedback intervention theory. Psychological Bulletin, 119(2), 254–284. https://doi.org/10.1037/0033-2909.119.2.254
Kosine, N. R., Steger, M. F., & Duncan, S. (2008). Purpose-Centered Career Development : A Strengths-Based Approach to Finding Meaning and Purpose in Careers. Professional School Counseling, 12(2), 2156759X0801200209. https://doi.org/10.1177/2156759X0801200209
Kross, E., Ong, M., & Ayduk, O. (2023). Self-Reflection at Work : Why It Matters and How to Harness Its Potential and Avoid Its Pitfalls. Annual Review of Organizational Psychology and Organizational Behavior, 10, 441–464. https://doi.org/10.1146/annurev-orgpsych-031921-024406
Laboissiere, M., & Mourshed, M. (2017). Closing the skills gap : Creating workforce-development programs that work for everyone. McKinsey & Company, 2, 1–7.
Leon, A., & Murphy, T. (2016). For companies doing away with performance management system and having no ratings over the recent years : What has been learned? https://ecommons.cornell.edu/items/08a5c12a-7c4b-4a6f-a897-677499a853aa
Li, L., & and Wang, C. (2025). A dual-cycle peer evaluation model to enhance student feedback literacy : A three-round empirical educational study. Assessment & Evaluation in Higher Education, 1–22. https://doi.org/10.1080/02602938.2025.2487488
Locke, E. A., & Latham, G. P. (2019). The development of goal setting theory : A half century retrospective. Motivation Science, 5(2), 93–105. https://doi.org/10.1037/mot0000127
Loew, L. (2015). Performance Management 2015 : Coaching For Development Needed (pp. 1–33). Brandon Hall Group.
London, M., & Sessa, V. I. (2006). Group Feedback for Continuous Learning. Human Resource Development Review, 5(3), 303–329. https://doi.org/10.1177/1534484306290226
Lundgren, H., & Poell, R. F. (2023). How do HRD professionals and business managers interact in organizing HRD activities? Human Resource Development Quarterly, 34(2), 177–199. https://doi.org/10.1002/hrdq.21485
Mabasa, T. D., & Flotman, A.-P. (2022). Employees’ experiences of change management in the implementation of a performance management system. SA Journal of Industrial Psychology, 48, a1980. https://doi.org/10.4102/sajip.v48i0.1980
Marginson, D., & McAulay, L. (2008). Exploring the debate on short-termism : A theoretical and empirical analysis. Strategic Management Journal, 29(3), 273–292. https://doi.org/10.1002/smj.657
Marsick, V. J., Nicolaides, A., & Watkins, K. E. (2014). Adult Learning Theory and Application in HRD. In Handbook of Human Resource Development (pp. 40–61). John Wiley & Sons Ltd. https://doi.org/10.1002/9781118839881.ch3
Milano, G. (2018). Corporate Short-Termism and How It Happens. Journal of Applied Corporate Finance, 30(4), 27–35. https://doi.org/10.1111/jacf.12315
Milner, J., & Milner, T. (2018). Most Managers Don’t Know How to Coach People. But They Can Learn. Harvard Business Review. https://hbr.org/2018/08/most-managers-dont-know-how-to-coach-people-but-they-can-learn
Mishra, S., Singh, A., & Srivastava, S. (2024). An interpersonal perspective to study workplace favoritism and employees’ motivation to hold multiple jobs. Personnel Review, 54(1), 389–406. https://doi.org/10.1108/PR-06-2024-0601
Morandini, S., Fraboni, F., De Angelis, M., Puzzo, G., Giusino, D., & Pietrantoni, L. (2023). The Impact of Artificial Intelligence on Workers’ Skills : Upskilling and Reskilling in Organisations. https://doi.org/10.28945/5078
Mouratidis, A., Lens, W., & Vansteenkiste, M. (2010). How You Provide Corrective Feedback Makes a Difference : The Motivating Role of Communicating in an Autonomy-Supporting Way. Journal of Sport and Exercise Psychology, 32(5), 619–637. https://doi.org/10.1123/jsep.32.5.619
Negt, P., & Haunschild, A. (2025). Exploring the gap between research and practice in human resource management (HRM) : A scoping review and agenda for future research. Management Review Quarterly, 75(1), 837–879. https://doi.org/10.1007/s11301-023-00397-7
Nesbit, P. L. (2012). The Role of Self-Reflection, Emotional Management of Feedback, and Self-Regulation Processes in Self-Directed Leadership Development. Human Resource Development Review, 11(2), 203–226. https://doi.org/10.1177/1534484312439196
Ng, E., Lyons, S. T., & Schweitzer, L. (2017). Millennials in Canada : Young Workers in a Challenging Labour Market. In E. Parry & J. McCarthy (Eds.), The Palgrave Handbook of Age Diversity and Work (pp. 325–344). Palgrave Macmillan UK. https://doi.org/10.1057/978-1-137-46781-2_13
Ng, E., & Stanton, P. (2023). Editorial : The great resignation : managing people in a post COVID-19 pandemic world. Personnel Review, 52(2), 401–407. https://doi.org/10.1108/PR-03-2023-914
Ng, T. W. H., Yim, F. H. K., Chen, H., & Zou, Y. (2024). Employer-Sponsored Career Development Practices and Employee Performance and Turnover : A Meta-Analysis. Journal of Management, 50(2), 685–721. https://doi.org/10.1177/01492063221125143
Nieminen, J. H., & Carless, D. (2023). Feedback literacy : A critical review of an emerging concept. Higher Education, 85(6), 1381–1400. https://doi.org/10.1007/s10734-022-00895-9
Nishii, L. H., & Wright, P. M. (2008). Variability within organizations : Implications for strategic human resources management. In The people make the place : Dynamic linkages between individuals and organizations. (pp. 225–248). Taylor & Francis Group/Lawrence Erlbaum Associates.
Orton, M. (2011). Flourishing lives : The capabilities approach as a framework for new thinking about employment, work and welfare in the 21st century. Work, Employment and Society, 25(2), 352–360. https://doi.org/10.1177/0950017011403848
Ostroff, C., Kinicki, A. J., & Muhammad, R. S. (2012). Organizational Culture and Climate. In Handbook of Psychology, Second Edition. John Wiley & Sons Ltd. https://doi.org/10.1002/9781118133880.hop212024
Piening, E. P., Baluch, A. M., & Ridder, H.-G. (2014). Mind the Intended-Implemented Gap : Understanding Employees’ Perceptions of HRM. Human Resource Management, 53(4), 545–567. https://doi.org/10.1002/hrm.21605
Poell, R. F., Lundgren, H., Bang, A., Justice, S. B., Marsick, V. J., Sung, S., & Yorks, L. (2018). How do employees’ individual learning paths differ across occupations? A review of 10 years of empirical research. Journal of Workplace Learning, 30(5), 315–334. https://doi.org/10.1108/JWL-01-2018-0019
Poell, R. F., & Van Der Krogt, F. J. (2007). Tailoring learning programmes to everyday employee learning : Customisation strategies of HRD practitioners in healthcare. In Human Resource Development in the Public Sector. Routledge.
Poell, R. F., & Van Der Krogt, F. J. (2014). The Role of Human Resource Development in Organizational Change : Professional Development Strategies of Employees, Managers and HRD Practitioners. In S. Billett, C. Harteis, & H. Gruber (Eds.), International Handbook of Research in Professional and Practice-based Learning (pp. 1043–1070). Springer Netherlands. https://doi.org/10.1007/978-94-017-8902-8_38
Pulakos, E. D., Mueller-Hanson, R., & Arad, S. (2019). The Evolution of Performance Management : Searching for Value. Annual Review of Organizational Psychology and Organizational Behavior, 6(1), 249–271. https://doi.org/10.1146/annurev-orgpsych-012218-015009
Pulakos, E. D., Mueller-Hanson, R., Arad, S., & Moye, N. (2015). Performance Management Can Be Fixed : An On-the-Job Experiential Learning Approach for Complex Behavior Change. Industrial and Organizational Psychology, 8(1), 51–76. https://doi.org/10.1017/iop.2014.2
Purcell, J., & Hutchinson, S. (2007). Front-line managers as agents in the HRM-performance causal chain : Theory, analysis and evidence. Human Resource Management Journal, 17(1), 3–20. https://doi.org/10.1111/j.1748-8583.2007.00022.x
Purcell, J., & Kinnie, N. (2008). HRM and Business Performance. In P. Boxall, J. Purcell, & P. M. Wright (Eds.), The Oxford Handbook of Human Resource Management (pp. 533-551). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199547029.003.0026
Risley, C. (2020). Maintaining Performance and Employee Engagement During the COVID-19 Pandemic. Journal of Library Administration, 60(6), 653–659. https://doi.org/10.1080/01930826.2020.1773716
Rossenberg, Y. G. T. van. (2021). Perceptions of HRM : when do we differ in perceptions? When is it meaningful to assess such differences? In K. Sanders, H. Yang, & C. Patel (Eds.), Handbook on HR process research (pp. 46-68). Edward Elgar Publishing. https://doi.org/10.4337/9781839100079.00011
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011). Perspectives on organizational climate and culture. In APA handbook of industrial and organizational psychology, Vol 1 : Building and developing the organization (pp. 373–414). American Psychological Association. https://doi.org/10.1037/12169-012
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational Climate and Culture. Annual Review of Psychology, 64, 361–388. https://doi.org/10.1146/annurev-psych-113011-143809
Schneider, B., & Reichers, A. E. (1983). On the Etiology of Climates. Personnel Psychology, 36(1), 19–39. https://doi.org/10.1111/j.1744-6570.1983.tb00500.x
Sikora, D. M., & Ferris, G. R. (2014). Strategic human resource practice implementation : The critical role of line management. Human Resource Management Review, 24(3), 271–281. https://doi.org/10.1016/j.hrmr.2014.03.008
Tepgec, M., Heil, J., & Ifenthaler, D. (2025). Feedback literacy matters : Unlocking the potential of learning analytics-based feedback. Assessment & Evaluation in Higher Education, 50(1), 50–66. https://doi.org/10.1080/02602938.2024.2367587
Theeboom, T., Beersma, B., & van Vianen, A. E. M. (2014). Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an organizational context. The Journal of Positive Psychology, 9(1), 1–18. https://doi.org/10.1080/17439760.2013.837499
Thompson, P. H., & Dalton, G. W. (1970). Performance Appraisal. Managers beware. Harvard Business Review, 48(1), 149–157.
Tseng, S. T., & Levy, P. E. (2019). A multilevel leadership process framework of performance management. Human Resource Management Review, 29(4), 100668. https://doi.org/10.1016/j.hrmr.2018.10.001
Tucker, M. A. (2022). How to Conduct a Skills Gap Analysis. SHRM. https://www.shrm.org/topics-tools/news/hr-magazine/how-to-conduct-skills-gap-analysis
Tummers, L., Kruyen, P. M., Vijverberg, D. M., & Voesenek, T. J. (2015). Connecting HRM and change management : The importance of proactivity and vitality. Journal of Organizational Change Management, 28(4), 627–640. https://doi.org/10.1108/JOCM-11-2013-0220
Turner, P. (2003). Organisational communication : The role of the HR professional. CIPD.
Tweedie, D., Wild, D., Rhodes, C., & Martinov-Bennie, N. (2019). How Does Performance Management Affect Workers? Beyond Human Resource Management and Its Critique. International Journal of Management Reviews, 21(1), 76–96. https://doi.org/10.1111/ijmr.12177
van Woerkom, M., & Kroon, B. (2020). The Effect of Strengths-Based Performance Appraisal on Perceived Supervisor Support and the Motivation to Improve Performance. Frontiers in Psychology, 11, 1883. https://doi.org/10.3389/fpsyg.2020.01883
Vasset, F., Marnburg, E., & Furunes, T. (2011). The effects of performance appraisal in the Norwegian municipal health services : A case study. Human Resources for Health, 9, 22. https://doi.org/10.1186/1478-4491-9-22
Verburg, R. M., Den Hartog, Deanne N., & and Koopman, P. L. (2007). Configurations of human resource management practices : A model and test of internal fit. The International Journal of Human Resource Management, 18(2), 184–208. https://doi.org/10.1080/09585190601102349
Yang, B. (2004). Can Adult Learning Theory Provide a Foundation for Human Resource Development? Advances in Developing Human Resources, 6(2), 129–145. https://doi.org/10.1177/1523422304263325
Yawson, R. M. (2013). Systems Theory and Thinking as a Foundational Theory in Human Resource Development—A Myth or Reality? Human Resource Development Review, 12(1), 53–85. https://doi.org/10.1177/1534484312461634
Téléchargements
Publié-e
Numéro
Rubrique
Licence
© Dimitris Giamos, Marie-Ève Lapalme, Olivier Doucet 2025

Cette œuvre est sous licence Creative Commons Attribution - Pas d'Utilisation Commerciale 4.0 International.