Transformations de l’environnement de travail en contexte de projets : enjeux individuels et d’équipe à la suite de la crise de la COVID-19
DOI:
https://doi.org/10.1522/radm.no8.1843Keywords:
COVID-19, gestion de projet, transformation de pratiques, télétravail, bien-être au travail, productivitéAbstract
The COVID-19 pandemic has enabled organisations to accelerate towards digital transformation, but it also posed some challenges. As part of their project management, several organizations have resorted to teleworking to maintain their activities, thereby reshaping their current practices to better adapt to a virtual environment. These transformations deserve to be studied. This article aims to understand the challenges experienced by individuals and project teams during the COVID-19 pandemic. Based on a qualitative study, we arrive at four categories of challenges: physical environment, virtual environment, social environment, and organizational and individual practices. Thus, we highlight that the interdependence of challenges in turn highlights the systemic interactions of transformations in the work environment. It is essential to consider these challenges and their relationships to understand organizational transformations.
References
Allen, T.D., Golden, T.D. et Shockley, K.M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science in the Public Interest, 16 (2), 40-68.
Amaral, A., Fernandes, G. et Varajão, J. (2015). Densifying useful actions to improve team resilience in information systems projects. Procedia Computer Science, 64 (1), 1182-1189.
Bathini, D. R. et Kandathil, G. M. (2019). An orchestrated negotiated exchange: Trading home-based telework for intensified work. Journal of Business Ethics, 154, 411-423.
Bednarz, A. L., Borkowska-Bierć, M. et Matejun, M. (2021). Managerial responses to the onset of the COVID-19 pandemic in healthcare organizations project management. International Journal of Environmental Research and Public Health, 18(22), 12082.
Bolino, M. C., Henry, S. E. et Whitney, J. M. (2024). Management Implications of the COVID-19 Pandemic: A Scoping Review. Journal of Management, 50(1), 412-447.
Brassard, N. (2020). COVID-19 et les retombées positives : l’autre côté de la médaille!. Ad machina, (4), 25-38.
Brown Sr, M. A. et Miller, D. (2022). Examining the Influence of COVID-19 on Telework, Trustworthiness, and Performance. International Journal of Project Management and Productivity Assessment (IJPMPA), 10(1), 1-20.
Coulon, T., Paré, G. et Barki, H. (2023). Unexpected Events in IT Projects: A Conceptual Review and Research Agenda. Communications of the Association for Information Systems, 52(1), 41.
Dart, J. et Davies, R. (2003). A dialogical, story-based evaluation tool: The most significant change technique. The American Journal of Evaluation, 24(2), 137-155.
De Kok, A., 2016. The new way of working: bricks, bytes, and behavior. In The impact of ICT on work (pp. 9–40). Springer, Singapore.
Ding, G., Ren, X. et Lin, F. (2024). Adopting Active or Passive Leadership in Project-Based Organizations? The Role of Inclusive Leadership in Remote Work Environment. International Journal of Project Management, 102623.
Djeflat, A. et Khiat, A. (2020). L’innov’action et le management organisationnel : quelles mutations et quels enjeux face à la pandémie?. Ad machina, (4), 135-154.
Duchek, S. (2020). Organizational resilience: a capability-based conceptualization. Business research, 13(1), 215-246.
Errichiello, L. et Demarco, D. (2020). From social distancing to virtual connections. TeMA-Journal of Land Use, Mobility and Environment, 151-164.
Gajendran, R. S. et Harrison, D. A. (2007). The good, the bad, and the unknown about telecommuting: meta-analysis of psychological mediators and individual consequences. Journal of applied psychology, 92(6), 1524.
Goodman, E. (2013). Telecommuting: Is it right for you and your business? The dos, don’ts, perks and drawbacks to a controversial issue in the changing office landscape. Journal of Property Management, 78 (4), 16-21.
Ficapal-Cusí, P., Torrent-Sellens, J., Palos-Sanchez, P. et González-González, I. (2023). The telework performance dilemma: exploring the role of trust, social isolation and fatigue. International Journal of Manpower, (ahead-of-print).
Harker Martin, B. et MacDonnell, R. (2012). Is telework effective for organizations? A meta‐analysis of empirical research on perceptions of telework and organizational outcomes. Management Research Review, 35(7), 602-616.
Hodzic, S., Prem, R., Nielson, C. et Kubicek, B. (2024). When telework is a burden rather than a perk: The roles of knowledge sharing and supervisor social support in mitigating adverse effects of telework during the COVID‐19 pandemic. Applied Psychology, 73(2), 599-621.
Johns, G. (2006). The essential impact of context on organizational behavior. Academy of management review, 31(2), 386–408.
Kingma, S. (2019). New ways of working (NWW): work space and cultural change in virtualizing organizations. Culture and Organization, 25 (5), 383-406.
Lauzier, M., Desjardins, G. et Memettre, J. (2023). L’incertitude face au télétravail et ses effets sur la satisfaction au travail : les rôles de la fatigue au changement et du soutien organisationnel perçu. Ad machina, (7), 80-96.
Li, Y., Chi, H., Radujkovic, M., Wei, J. et Pan, X. (2024). Extreme schedule strategies for blitz projects: lessons from specialty field hospitals during the COVID-19 pandemic. Project Management Journal, 55(1), 68-85.
Lièvre, P., Aubry, M. & Garel, G. (2019). Management des situations extrêmes : Des expéditions polaires aux organisations orientées exploration Colloque de Cerisy. ISTE Group.
López-Cabarcos, M. Á., López-Carballeira, A. et Ferro-Soto, C. (2020). New ways of working and public healthcare professionals’ well-being: the response to face the covid-19 pandemic. Sustainability, 12(19), 8087.
Miles, M. B. et Huberman, A. M. (2003). Analyse des données qualitatives. De Boeck Supérieur.
Miles, M. B., Huberman, A. M. et Saldaña, J. (2014). Qualitative data analysis : a methods sourcebook (Third edition). SAGE Publications, Inc.
Morgan, R. E. (2004). Teleworking: an assessment of the benefits and challenges. European Business Review, 16(4), 344-357.
Müller, R. et Klein, G. (2020). The COVID-19 Pandemic and Project Management Research. Project Management Journal, 51(6), 579–581.
Müller, R. et Locatelli, G. (2023). Philosophical stances and theoretical perspectives in submissions to Project Management Journal®. Project Management Journal, 54(2), 111-115.
Nicklin, J. M., Cerasoli, C. P. et Dydyn, K. L. (2016). Telecommuting: what? Why? When? and how?. The impact of ICT on work, 41-70.
Palvalin, M. (2017). How to measure impacts of work environment changes on knowledge work productivity–validation and improvement of the SmartWoW tool. Measuring Business Excellence, 21(2), 175-190.
Pamidimukkala, A. et Kermanshachi, S. (2021). Impact of Covid-19 on field and office workforce in construction industry. Project leadership and society, 2, 100018.
Pyöriä, P. (2011). Managing telework: risks, fears and rules. Management Research Review, 34(4), 386-399.
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S. et Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information systems research, 19(4), 417-433.
Renard, K., Cornu, F., Emery, Y. et Giauque, D. (2021). The impact of new ways of working on organizations and employees: A systematic review of literature. Administrative Sciences, 11(2), 38.
Rengkung, L. R. (2018). Modelling of dynamic capabilities: A system dynamics approach. Academy of Strategic Management Journal, 17(5), 1-14.
Ruostela, J., Lönnqvist, A., Palvalin, M., Vuolle, M., Patjas, M. et Raij, A.L. (2015). ’New Ways of Working’as a tool for improving the performance of a knowledge-intensive company. Knowledge management research & practice, 13(4), 382-390.
Savić, D., 2020. COVID-19 and work from home: Digital transformation of the workforce. Grey Journal (TGJ), 16(2), pp.101-104.
Simard, M. et Laberge, D. (2018). Development of a crisis in a project: a process perspective. International Journal of Managing Projects in Business, 11(3): 806–826.
Song, Y. et Gao, J. (2020). Does telework stress employees out? A study on working at home and subjective well-being for wage/salary workers. Journal of Happiness studies, 21(7), 2649-2668.
Taskin, L. et Vendramin, P. (2004). Le télétravail, une vague silencieuse : Les enjeux socio-économiques d’une nouvelle flexibilité. Presses univ. de Louvain.
Tavares, A. I. (2017). Telework and health effects review. International Journal of Healthcare, 3(2), 30-36.
Truchon, A. et Hamouti, R. (2023). L’influence de la COVID-19 sur les changements organisationnels dans l’appréciation du télétravail par les travailleurs. Ad machina, (7), 188-202.
Vayre, É. (2019). Les incidences du télétravail sur le travailleur dans les domaines professionnel, familial et social. Le travail humain, 82(1), 1-39.
Wang, A. (2018). A framework for assessing project vulnerability to crises. International Journal of Managing Projects in Business, 12(4), 1079-1096.
Winch, G. M., Cao, D., Maytorena-Sanchez, E., Pinto, J., Sergeeva, N. et Zhang, S. (2021). Operation Warp Speed: Projects responding to the COVID-19 pandemic. Project leadership and society, 2, 100019.
Weick, K. E. et Sutcliffe, K. M. (2011). Managing the unexpected: Resilient performance in an age of uncertainty (Vol. 8). John Wiley & Sons.
Woods, E. H., Zhang, Y., Roemer, E. C., Kent, K. B., Davis, M. F. et Goetzel, R. Z. (2023). Addressing psychosocial, organizational, and environmental stressors emerging from the COVID-19 pandemic and their effect on essential workers' mental health and well-being: a literature review. Journal of occupational and environmental medicine, 65(5), 419-427.
Yang, X. et Smyrnios, K. X. (2020). Organizational Resilience: A Model and Future Research Agenda. In Academy of Management Proceedings (Vol. 2020, No. 1, p. 16416). Briarcliff Manor, NY 10510: Academy of Management.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Alejandro Romero-Torres, Marie-Pierre Leroux, Julie Delisle, Thibaut Coulon, Marie-Douce Primeau
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
