Promouvoir l’adoption de l’IA dans les milieux d’emploi par l’entremise de l’explicabilité et de la confiance : une étude empirique
DOI:
https://doi.org/10.1522/radm.no8.1840Keywords:
Intelligence artificielle, confiance, explicabilité, travail, intention d'utilisationAbstract
Artificial intelligence (AI) is associated with numerous benefits for workers and organizations. However, its novel capabilities are likely to generate fears for the sustainability of their jobs and reluctance to use AI among humans. In this study, the role of trust is studied in the use of AI among workers, as well as the ability of the explainability of the algorithm to promote trust. To achieve this, a randomized experimental design was used. The results reveal that trust promotes the intention to use AI, but that explainability does not contribute to the development of trust. In addition, explainability had an unexpectedly deleterious effect on the intention to use AI.
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