L' incertitude face au télétravail et ses effets sur la satisfaction au travail : les rôles de la fatigue au changement et du soutien organisationnel perçu
DOI :
https://doi.org/10.1522/radm.no7.1659Mots-clés :
Incertitude face au changement, fatigue liée au changement, soutien organisationnel perçu, satisfaction au travail, modèle de médiation modéréeRésumé
En contexte de changement, la préoccupation principale devrait être de réduire l’incertitude. Considérant le contexte inusité occasionné par la pandémie de COVID-19 sur les organisations, et la nouveauté certaine du télétravail pour bon nombre d’entre elles, il importe de mieux saisir les effets que peut entraîner ce mode d’organisation du travail – en tant que changement – sur le bien-être, voire la satisfaction des employés. S’appuyant sur la Théorie de la conservation des ressources et la Théorie du soutien organisationnel perçu, cette étude explore le lien entre l’incertitude face au changement et la satisfaction au travail. Au total, 376 personnes ont participé à l’étude en remplissant un questionnaire électronique administré au moment de la deuxième vague de la COVID-19 (c.-à-d. au début de l’hiver 2021). Trois principaux résultats se dégagent de cette étude. Premièrement, l’incertitude à l’égard du télétravail semble négativement liée au niveau de satisfaction déclaré par les télétravailleurs. Deuxièmement, le niveau de fatigue à l’égard du changement déclaré par les télétravailleurs constitue un mécanisme médiateur entre l’incertitude et la satisfaction. Enfin, ces résultats montrent aussi le rôle modérateur du soutien organisationnel perçu sur la relation unissant la fatigue liée au changement à la satisfaction au travail. Globalement, l’effet de la fatigue combiné à l’absence de soutien engendre un plus faible niveau de satisfaction chez les télétravailleurs.
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