La gestion des savoir-faire de métier chez les pompiers volontaires du Québec

Abstract

This article introduces preliminary results and reflection on the dynamics of trade know-how management of part-time firefighters. These workers barely have the time to acquire and share knowledge, while evolving in a trade where errors are drastically consequential. In fact, in order to protect themselves from both physical and psychological risks, these firefighters must master technical and experiential knowledge. How can they manage to develop them and communicate the necessary trade? It is through non-directive
group interviews and an hermeneutic analysis of the speech of part-time firefighters that this study exposes some limitations relating to the knowledge management within this environment. This article reports preliminary findings about knowledge management within this workplace and then suggests ways of improvements.